About AK Exporters
The Head Office is in Bhagalpur at : Saket, 53 Patal Babu Road, Bhagalpur 812001 Bihar / India. Tel : +91 94312 13184, Email : firstname.lastname@example.org
AK Exporters have been catering B2B to all major International markets since early 90s. Recently we have started a B2C Online Retail Division for Indian & International Customers.
Most of the fabrics that AK Exporters carries are produced by village based Artisans in surrounding areas of Bhagalpur. The production is done on Handloom in Artisans' place where they can use their traditional weaving skills and specialities.
Is has always been our endeavour to promote Handloom woven textiles but with changing times, powerlooms and modern auto-looms are also used for our production. However, we still try to influx a touch of handwork to our textiles.
We do provide worldwide accepted testing certificates for our products - for International customers only.
Natural fabrics are Skin friendly, hypo-allergic and environmentally sustainable.
Our products have a good Colour fastness and are dyed with Azo free dyestuffs.
Custom made goods are available for our International clients only.
We accept Visa, Mastercard, American Express, PayPal Zip Pay and AfterPay.
Once your order has been placed, it immediately starts going through our fulfilment process.
Therefore, unfortunately, once your order has been placed, we’re unable to change any items you’ve ordered, this includes the quantity, size and/or colour. We’re also not able to change the address once the order has been placed.
Once your order has been placed, it immediately starts going through our fulfilment process. Due to the fast turnaround time in our Warehouse, we cannot cancel or recall an order once it has been placed. The package will have to be delivered and then we can proceed with the returns process.
If you’re looking to return for a refund or exchange your order, we're here to help! We offer returns or exchanges within 14 days of receiving your order. All items must be in brand new condition (unused, unridden) to be eligible for a refund or exchange and shipping costs are your responsibility for any delivery and re-delivery of goods.
Check out all of the details on our Return & Refunds Policy, such as which returns we can authorize and which ones we cannot.
Once you have checked those important T&Cs, if you still want to initiate a return or exchange, please complete our contact form here so our Customer Care Team can assess your returns request.
Your order may have been cancelled for a number of reasons. If your order (or part of your order) is cancelled, the relevant funds will be refunded to the payment method used on the order. This will be completed within 14 days.
If you still have questions about your order cancellation, we recommend you get in touch with our customer care team by filling out the contact form here.
We're sorry to hear you received a damaged or faulty item! If you have just opened your brand new order and notice that your product is damaged, please send us the following information here:
- Your Order Number
- Item Name
- Photos that show the fault as clearly as possible
Don't worry about sending your damaged item back to us, just keep hold of it until you've been in touch and we advise you what to do next.
Upon assessment by us, if we deem your goods to be faulty, normal Return & Refunds process will apply. We may ask you to return your product and we will despatch your replacement item (subject to availability) or will happily refund the original product price and associated delivery costs. This will return to the original method of payment.
Please note, you are responsible for all costs incurred in relation to any return. Please allow up to 14 days for refunds to be processed upon our receipt of the goods.
We are so sorry you received the incorrect item! Please contact our customer care team by filling out the contact form here, so we can begin to get this resolved for you. Please include the following detail:
- Order Number
- Full Name
- Name of item missing and item received
- Images of item received
As soon as your order has been shipped, you'll receive a shipping confirmation email. You will then be able to track your order through the tracking link on the email. If you haven't received an email yet, not to worry! Your order will usually take around 24-48 hours to be dispatched.
*Please note, tracking may take around 24-48 hours to update after dispatch
Once your order has been placed, it immediately starts going through our fulfilment process. Therefore, unfortunately, once your order has been placed, we cannot change the address.
If the tracking number says it has been delivered, double check with all family members and/or neighbours that could possibly have picked it up. If the order is still not found please contact us immediately so we can begin to resolve the issue.
We normally ship orders wihin 7-15 working day. You will receive an email with the tracking number as soon as it is shipped. Please refer to our Shipping & Delivery Page for our time frame of processing and shipping items.
We ship all online orders with reliable couriers.
Some international orders may have additional customs and import fees upon delivery. These are to be paid by you to the Courier.
If you choose to refuse the customs fee, your parcel may be abandoned and we will not be held responsible for any loss of funds as a result of this occurrence. If you're unsure on whether you'll be subject to customs and import fees, we recommend contacting your local customs office for more information before placing your order.
At the moment, we don't have Gift Cards available for purchase.